# Change plan, cancel and see your bills

Updated: 1 Oct 2026. Source: https://www.botsay.ai/docs/billing

An admin changes plan, updates payment details or cancels from **Setup**, **Billing**, with the **Change or cancel plan** button. The same page lists your past bills, newest first, each with a PDF to download.

## Where do I find my bills?

Open **Setup** and choose **See past bills** on the card headed **Billing**. The card reads "Your past bills, with a copy of each to download." and the page is headed **Billing**.

BotSay reads the bills from Stripe every time you open the page and stores nothing itself, so the list matches what Stripe charged. Before your first bill, the page says **No bills yet** and "Your first bill shows here once your plan has been charged."

## What does the list of bills show?

A table captioned **Past bills** shows one row per bill, newest first.

- **Date**, written like 14 Sep 2026 (UTC).
- **Bill number**.
- **Amount**, written like $59.00.
- **Status**: **Paid**, **Not paid yet**, **Not collected** or **Cancelled**. **Not paid yet** and **Not collected** are highlighted.
- **View** opens Stripe's page for the bill and **Download PDF** opens its PDF. Both open in a new tab.

A bill that is still a draft is left out, because it can still change. The list shows 24 bills a page, and **Older bills** and **Newest bills** move between pages.

## Who can see Billing?

> **Admins only.**
> A member does not see the **Billing** card on **Setup** and cannot open the page, because a bill names the plan and what was paid.

People and Engines are admin-only in the same way. [What admins and members can do](https://www.botsay.ai/docs/people-and-roles) lists what each role can do.

## Where is my receipt?

Your receipt arrives by email, separately from the email that tells you your workspace is ready. The bill in **Setup**, **Billing** is the same payment, with its own page and PDF.

## How is payment taken?

Stripe takes payment monthly, on Stripe's own payment page. You reach it from **Continue to payment** when you sign up, and you enter your payment details there, not on BotSay.

If a payment fails, the bill reads **Not paid yet** and readings carry on while Stripe retries the payment. [Plans and prices](https://www.botsay.ai/docs/plans-and-prices) has the sign-up steps.

## How do I change plan?

An admin changes plan from **Setup**, **Billing** by choosing **Change or cancel plan**, which opens Stripe's own billing page for your workspace.

1. Open **Setup**, then **Billing**.
2. Choose **Change or cancel plan**.
3. On Stripe's page, pick the new plan and confirm.

Plans differ only in how many questions you can ask, and [Plans and prices](https://www.botsay.ai/docs/plans-and-prices) explains how the limit works.

## How do I change my card or payment details?

An admin updates the card or other payment method on the same Stripe page. Open **Setup**, **Billing**, choose **Change or cancel plan**, and update the payment method there.

## How do I cancel?

An admin cancels on Stripe's billing page, opened with **Change or cancel plan** on **Setup**, **Billing**. Cancelling takes effect at the end of the month you have paid for, so readings carry on until then.

## What if the plan page does not open?

The button shows a note under it: "The plan page could not be opened. Nothing has changed. Try again in a moment." Nothing about your plan has changed, so try again shortly.

Members do not see **Billing** at all, so only an admin can open the plan page.

## What happens at the end of the paid month?

If the subscription ends, BotSay stops asking your questions and nothing new is measured, so no figure moves.

**Setup**, **Readings** then says that readings have stopped because the subscription is not being paid, and that your figures stop at the last reading. [When readings happen](https://www.botsay.ai/docs/readings-and-schedule) explains that screen.

## What if the page says my bills could not be read?

Nothing about your plan or payments has changed. The page shows an error card saying your bills could not be read, with the note "Nothing has changed. Reload the page in a minute to see them." and a **Try again** link.

The page reads Stripe live, so it can only show bills when Stripe answers.

## Why does it say No billing account yet?

The page shows **No billing account yet** when the workspace has no Stripe account attached.

It adds "This workspace is not billed through a plan yet, so there are no bills to show."